Store Policies

PAYMENT
We accept most major credit cards, as well as the following forms of payment:
- Visa, MasterCard, Discover
- PayPal
- Bank Wire Transfer
- Money Order
- Check by Mail

When paying with your credit card, we can only ship to the billing address of the card.

When paying via PayPal, we're only able to process and ship to the confirmed address provided to us by PayPal. We're also unable to ship to an address provided in the notes/comments section of your order.

If paying with a check order money order, the funds must clear our bank before we're able to process and ship your order.

If your shipping address is a PO Box, APO or FPO, then your order must ship via USPS (Post Office) Priority Mail. An additional fee will be required for USPS Priority Mail.

- We are required to collect sales tax for al orders being shipped to a California address. Currently the tax rate is 8.00%.
- If you need assistance with payment options, you can call us toll-free at 1-877-289-6797 or outside the USA at (714) 850-9066.
- If you need assistance with your PayPal account, you can call them directly at 1-888-221-1161.


SHIPPING
Free shipping applies to orders shipped within the 48 Contiguous U.S. States. Most orders paid before 4:00PM (Pacific Standard Time) ship the same business day via UPS Ground. Insurance and Tracking are included, and tracking info is e-mailed upon shipment.

Additional shipping fees are required for all other locations (including but not limited to):
PO Boxes, APO/FPO address, AK, HI, PR, Guam, Canada, and other countries outside the USA.

We will make every attempt to process and ship orders within 2 business days of your cleared payment. We will contact you, should there be a problem or delay with your order. Please allow proper delivery time for your package to arrive.

Orders via UPS Ground arrive within 2-7 business days, depending on your distance from Southern California. Smaller items typically ship via USPS 1st Class Mail, and deliver within 7-10 days of shipment.


RETURNS
Return Policy
You may return merchandise to Mobile SoundWorks for a refund within 30 days of purchase.

You may return merchandise to Mobile SoundWorks for a warranty repair within 1-Year of purchase.

* All returned goods require a Return Merchandise Authorization (RMA) number prior to sending the item back to us.

Refunds
Refunds are available within 30 days of the original date of purchase. All refunds will have a 15% processing fee assessed, and the outgoing shipping costs that were paid will also be deducted from the refund total. However, if you choose to exchange the item, and the returned item is still factory sealed, there will be NO processing fee assessed.

Exchanges
If you purchase an item and want to exchange it for a different product, we can do so if you contact us within 30 days of the original purchase date. If the returned item is still brand new and factory sealed, you will be issued a store credit for the full price of the item--minus the outgoing shipping costs (that were paid to get the original item to you). If the item comes back to us in used or open box condition, there will be a 15% processing fee (in addition to the shipping charges) deducted from the issued store credit. When items are returned, and can no longer be sold as brand new, we must then sell them at a significantly lower price. For this reason, we must asses a 15% processing fee for open box returned items.

Defective Merchandise
We will replace a defective product with the same item within the 30 days of the original date of purchase. If you prefer to exchange your item for a different product, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to ship the original item to you.

Refunds are also available during the initial 30 day period. Refunds are subject to a 15% processing fee and a deduction of the outgoing shipping costs from the total refund amount. If you prefer that we simply replace the item, then there will be no fee charged.

If the product develops a problem past the first 30 days, we will send you the necessary warranty information to get the item repaired or exchanged (depending on the manufacturer). All warranties must go through Mobile SoundWorks for warranty service.

Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged in transit by the shipping courier, please notify us immediately. Damaged merchandise must be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 15% processing fee will apply. The processing fee will only apply if you choose to return the item for a refund. No fee will be assessed if we are able to resolve the issue by replacing your damaged merchandise.

Return Shipping
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we o not reimburse any return shipping cost.

We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.

Returning Items
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (ie. foam, plastic, wrapping, etc.), accessories (ie. remote, bass knob, wires, etc.), and all instruction manuals. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

To locate the nearest shipping outlet, you may contact the following shipping carriers:
- UPS: (800) 724-5877
- FedEx: (800) 463-3339
- USPS (Post Office): (800) 275-8777

Return merchandise that is lost or damaged in transit is solely the shipper's responsibility. It is important to save the tracking information and to properly ensure all merchandise is being safely returned to Mobile SoundWorks.

Return Exceptions
Although our return policy is quite flexible on most items, there are a few exceptions. The following are examples of items that can not be returned:
- Items with physical damage unrelated to shipping. Physical damaged items are also not covered under warranty.
- Kicker SoloX and Power Acoustik MOFO Subwoofers AND Replacement Cone Assembly (Re-cone) Kits can not be returned due to the nature of their use (SPL competition).
- Blown subwoofers or speakers that have burned voice coils (or punctured holes) are technically not supposed to be covered under warranty. However, we'll do the best within our ability to help you get coverage.
- Software that has already been registered or installed cannot be returned.


WARRANTY
Warranty Policy
Practically all our products include a 1-Year Warranty with Mobile SoundWorks. The length of the warranty period will always be stated towards the bottom in the item description.

All defective merchandise must be shipped to us (not the manufacturer), and require a Return Merchandise Authorization (RMA) number prior to sending back. Any shipping costs involved for warranty service are the buyer's responsibility.

Warranty Exceptions
Although our warranty policy is quite flexible on most items, there are a few exceptions. The following are examples of items that you can not warranty:
- Items with physical damage unrelated to shipping
- Kicker SoloX and Power Acoustik MOFO Subwoofers AND Replacement Cone Assembly (Re-cone) Kits can not be returned due to the nature of their use (SPL competition).
- Blown subwoofers or speakers that have burned voice coils (or punctured holes) are technically not supposed to be covered under warranty. However, we'll do the best within our ability to help you get coverage.


INTERNATIONAL SHIPPING
International Customs, Duties, Brokerage and Taxes
Customs, import duties, brokerage fees, and taxes are not included in the item price or shipping cost. These charges are the buyer' responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing from Mobile SoundWorks.

International Shipping Policies
We specialize in International Shipping, and offer the best shipping rates possible. Contact us for a shipping quote to your country.

Be default, orders shipping to Canada ship via UPS Standard. International orders shipping outside of Canada, usually ship via UPS WorldWide Expedited. UPS Tracking and Insurance are always included within the shipping price. Estimated delivery times vary by country as both distance and your local government's customs office vary by location.

We reserve the right to use an alternate shipping method in certain situations. ie. Orders shipping to Russia would normally ship via USPS Priority Mail International. We notify buyers via e-mail in advance if this is ever the case.


GENERAL INFORMATION
We are required to collect sales tax for all orders being shipped to a California address. Currently, the tax rate is 8.00%.

We do welcome local pick-ups (on most items) at our warehouse in Santa Ana, CA. Just have the item, you're interested in, and e-mail or call us at (714) 850-9066 (M-F 9A-5P PST) for more information.

Upon shipment, tracking numbers are normally e-mailed by the end of our business day. Please allow sufficient time for the shipping company to recognize the tracking number in their system.