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How do I return an item?
In the unlikely event that you're not satisfied with your purchase, you have up to 14 days to return the merchandise for an exchange or refund. Customers are responsible for ALL shipping charges. A minimum restocking fee of 15% will also apply to all returns, exchanges, canceled orders—no exceptions. Returns will be credited at the price paid on the invoice (less the restocking fee). To request a Return Merchandise Authorization (RMA) Number, contact us at warranty@mobilesoundworks.com.
We can NOT accept merchandise for return or exchange if a product:
- is returned after 14 days of receipt
- is shipped back without an RMA Number
- is not new in its original factory packaging
- is missing any parts (ie. remote control, wire harness, owner's manual)
- is a "Special Order"
- shows any signs of being damaged, installed, modified, or used
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